Terms & Conditions

Service Fees

Dealer Decoder charges a single flat fee for each paid service. One payment, one time. No deposits, no success fees, no surprise charges down the road.

• Deal Rescue: flat $297 (currently launch-priced; regular price $497).
• Done-For-You: flat $997.

All fees are in USD and don't include applicable taxes.

Nature of the Fee

Your fee pays for our team's work, not a guaranteed result. We handle vehicle sourcing, negotiation, and advisory services. We don't sell cars ourselves.

That said, we can't guarantee specific savings, vehicle availability, financing approval, or that a purchase will go through. What we can guarantee is that our team puts in the work.

Payment Timing

The full fee is due upfront before we start. Once payment is confirmed, we get to work right away.

Client Acknowledgment

By paying, you're agreeing that:

• Dealer Decoder provides sourcing, negotiation, and advisory services. We don't sell vehicles directly.
• The fee covers our time, research, dealer outreach, negotiation, and consulting work.
• The fee isn't tied to whether you end up buying or leasing a vehicle.
• We can't guarantee specific savings, vehicle availability, or dealer participation.

Once we start, work begins immediately: research, dealer contact, negotiation prep.

Performance Guarantee

Deal Rescue $297

If we can't beat the total out-the-door figure on the quote you submitted, you get a full refund. That's our guarantee.

To qualify, the quote you submit must be:

• A written out-the-door figure from a licensed dealer.
• Valid and unexpired at the time you submit it.
• For the same vehicle (year, make, model, trim) we then work to renegotiate.

"Beat" means any reduction in the total out-the-door figure presented in writing by the same or another dealer for the same vehicle.

Done-For-You $997

If we don't present at least one qualified deal that matches what you told us you're looking for within 60 days, you get a full refund.

We'll confirm your must-haves upfront so there's no confusion about what counts as a match. A "presented deal" means real pricing from a real dealer, not a guess.

A "qualified deal" is one that matches the must-haves you lock in with us at the start:

• Make and model (exact match).
• Model year range (within your agreed range).
• Mileage (within your agreed max).
• Condition (clean title, no major accidents unless you've approved it).

Things like color, minor options, or location won't disqualify a deal unless you told us upfront those are must-haves too.

We consider our job done when we bring you at least one deal that checks all your boxes within the 60 days.

Service Period

Deal Rescue $297

We begin work within 24 hours of receiving both your payment and your existing dealer quote. We aim to deliver a renegotiated outcome within 10 business days, or before your quote expires, whichever comes first.

Done-For-You $997

We work on your deal for 60 days starting from when we receive both your payment and your initial vehicle preferences.

No Other Refunds

Outside of the situations described in the performance guarantee and the cancellation refund clauses below, the fee is non-refundable.

Payment Processing

Payments are processed securely through Stripe. We never see or store your card information.

Chargebacks and Payment Disputes

We ask that you don't file a chargeback or payment dispute unless your payment method was used without your permission. If a chargeback is filed outside of fraud, it voids any refund eligibility and is considered a breach of these terms.

Cancellations by You

You can cancel anytime by emailing support@dealerdecoder.com.

• Deal Rescue: at least 24 hours notice before dealer outreach begins.
• Done-For-You: at least 14 days notice.

Effect of Cancellation Notice

After you cancel, we may still finish up any deals already in progress during the notice window.

Refund Eligibility Upon Cancellation

If you cancel before we've started dealer outreach, you get a full refund minus any admin costs we've already spent.

If you cancel after dealer outreach has started, the fee is non-refundable. The work is already in motion.

Refund Processing

Refunds go back to your original payment method within 14 business days.

Relationship to Performance Guarantee

If there's ever a conflict between the cancellation refund terms and the performance guarantee, the performance guarantee wins.

Digital Agreement and Authorization

By paying through our site, you're confirming that:

• You've read and agree to these terms.
• You're giving us the green light to start working immediately.
• You understand this is a payment for professional services, not a product purchase.

This counts as a legally binding agreement, same as a signed contract.

Acknowledgment

By completing payment, you're confirming you've read and agree to everything above.